PD Strategies Blog

Would you agree that the retention of knowledge is essential to your organization’s growth and success? Working a at peak performance levels is dependent on the application of knowledge which requires people to retain ever more information. At the same time financial constraints makes it very important that learning and development be done effectively. The delivery of learning and development programs must create measurable results One of the problems I have noticed in many organizations is the issue that they lack a clear objective for the outcomes from the training they are providing. I recently had a credit union call me. They had found me online and saw that I was doing leadership development sessions. They asked if I could do the same thing at their premises. I asked about their business objectives for the training. In other words, what business outcome did they want to reach? They did not have...

This is the time of year we work with organizations reviewing their current results and setting goals for the upcoming year. We normally ask leaders to do an environmental of what has changed. Obviously, we already know many things have changed this year. What you did to get to where you are today will not get you where you want to go tomorrow.   If you want to continue hold onto your customers and market share you must adapt to changing times. And if you want to move forward you need to anticipate and get ahead of change. Why do people resist change? Why do people continue to do the same things although they are no longer getting the results they once achieved? Understanding the reasons people resist change can help overcome the obstacles to change and create real progress. So here are four reasons why people resist change. The first is...

Many businesses have created their business plans and are now in the process of hiring of staff. Some will be making the mistake of simply reading a resume and conducting an interview, having a gut feeling and then hiring. Not so fast! Contrary to what you may think education and skills do not create success. The proper application of the education and skills is what counts. In Good to Great Jim Collins explains that building a great organization is as simple as “Getting the right people on the bus, the wrong people off the bus, and the right people in the right seats.” It may be simple but it’s not easy. You will need to change the way you hire people. Unfortunately, all too often managers tend to make hiring decisions by looking at background in the industry, jobs held before, and job history. Significant time is spent looking at a...

If bad habits were easy to change, we would have so much more success. Unfortunately, that is not the case. In fact, bad habits and bad behaviors are the biggest obstacles to success in business. We need to be spending more time on attitudes and behaviors and at least as much time as we spend on developing skills and knowledge. That is because most employee terminations and business failures occur because of habits and behaviors. If any of you have ever done an assessment with a coach or you have had a developmental assessment for your job you probably saw a section on the worksheet that is titled “I will stop doing…” If you are doing things that are harmful to your business, why do you keep doing them? In most cases we are in a comfort zone and we don’t want to change because making any change will be uncomfortable....

What would you do if you just received a large monetary inheritance? Would make an extravagant expenditure, invest it, or pay down debt? When you get time do you approach it in the same manner? It is true that you will get more out of the time you have when you learn to get more out of your life. What do you want? What are your values? What do you believe and what are your priorities? The answer to these questions will determine how you spend your day. In order to get more out of you time, you need to know what you want to get out of it. There is a difference between spending time and investing time. According to Webster to spend is to use up, exhaust, or consume. In other words, if you spend you have no return. On the other hand, when you invest you do so...

Many people think that they need a time management system. They don’t need that at all. When my clients in Westchester County New York tell me that they have problems with time management I ask them why. They talk about issues they are having, and I ask them why they are having those issues. Have you ever found a time when you go so much done with time left over? Has the opposite been true and you think I am never going to finish this? In either case you will find it had more to do with your attitude than systems and procedures. Systems and procedures cannot create more time. There are many books that tell you how to organize your time. You can buy a day planner, or use Apps or other organizing and calendar programs but still have no better control of your day. The root cause of the...

Most people looking at obstacles standing in their way fail to see the obstacles they create for themselves. The biggest obstacle is one’s under valuation of their own potential. This leads to second guessing and ultimately procrastination. Procrastination is something that we all must confront and deal with from time to time. It's only natural to procrastinate at times, but the way you deal with your procrastination patterns will determine what effects procrastination has on your life. Why is it that so many people start out with good intentions to achieve a goal but never achieve that goal? When you procrastinate you simply fail to act on the very things you know will bring you the rewards that you desire. You know you want the rewards and know you must act but you hold off, make excuses and, in short, procrastinate. Procrastination can be caused by a fear—a fear of failure...

Some people find the task of selecting the right employee to be a very difficult task. But that does not have to be the case. A diligent hiring manager may spend time studying a candidate’s resume and asked questions about experience. But then, as one manager told me with a sign, you really have no idea until they are hired. Sadly, most organizations fail at hiring the right people. This occurs at organizations with a human resources department as often as it happens with the small business owner. The good news is that you can begin to hire the right people. Here is a simple fact. Managers tend to make hiring decisions by looking at background in the industry, jobs held before, and job history. Many companies even do background checks. They spend a significant amount of time looking at a candidate’s skills and knowledge before extending an employment offer. Later...

Do you think that attitudes are important to performance? If you don’t, consider the fact that most terminations occur because attitudes and behaviors rather than lack of skills. I love what Zig Ziglar said, “Your attitude determines your altitude.” The fact is that people do not put enough emphasis on how attitude affects performance. Yes, attitudes DO affect performance. In fact, they affect everything that we do. There is a strong link between attitude and performance. Let’s start with defining what attitude means in this context. An attitude is a pattern of thought. It affects how we approach everything we do. If you change your attitude and change your outlook you will change your outcomes. Not that this is as easy as turning on a switch. It’s not easy. You can change your attitude, your outlook, and how you think but it will take real commitment, discipline and desire to change...

It seems that when many people hire a staff member that spend a tremendous amount of time on resumes, skills and knowledge. And yet people usually don’t fail because of lack of skills. It is usually bad behavior, bad actions, or bad attitude. Several years ago, I heard Zig Ziglar speak. He said, “Your attitude determines your altitude.” What do YOU think about when you hear the word attitude? When I ask this question at workshops people usually respond with examples what they consider a bad attitude. It may even have a negative connotation to you. The fact is that people do not put enough emphasis on how attitude affects performance. Attitudes DO affect performance. In fact, they affect everything that we do. There is a strong link between attitude and performance. Let’s start with defining what attitude means in this context. An attitude is a pattern of thought. It affects...

Behavioral competencies are more important the functional job competencies. Organizations that leverage behavior competencies create cultures of performance and success.   And Peter Drucker is alleged to have said that culture eats strategy for lunch. This means the without the culture including vision, values, people who share those values and doing the right thing; then your strategy is not worth the paper it is printed on. In Good to Great Jim Collins explains that building a great organization is as simple as “Getting the right people on the bus, the wrong people off the bus, and the right people in the right seats.” It may be simple but it’s not easy. You will need to change the way you hire people. Unfortunately, all too often owners and hiring managers tend to make hiring decisions by looking at background in the industry, jobs held before, and job history. Significant time is spent...

The most successful organizations hire people with shared values and who match the culture of the organization. While it is very important to hire the people that have the core competencies it is just as important that each new hire shares the organizations values. It is a mistake to hire a candidate based solely on experience. Most experienced managers will attest to the fact that most of the terminations occur not because of skills but because of attitude and values. In Westchester County New York I have worked with many industries ranging from real estate, construction, retail, service and hospitality, nonprofit, and manufacturing. I have made the same observation in all of these industries. Those running the business believe that their industry is different from others, so unique that the primary requirement is industry background. Because of that mindset I have seen many bad candidates hired and many qualified candidates screened...

One of the biggest mistakes a business and hiring manager makes is hiring solely based on experience. I have seen the business owners in Westchester County New York beginning to understand this. In my last blog I spoke about leading indicators. Business owners should watch and base their decisions on these indicators. This brings me to the point of why you should not rely on experience. Experience is in the past. As mentioned in the last blog, “Past experience is no guarantee of future performance.   In Good to Great Jim Collins explains that building a great organization is as simple as “Getting the right people on the bus, the wrong people off the bus, and the right people in the right seats.” It may be simple but it’s not easy. You will need to change the way you hire people. Unfortunately, all too often managers tend to make hiring decisions...

Contrary to what you may think education and skills do not create success. There is a saying that knowledge is power. That is also wrong. It is the application of knowledge that is power. In school teachers would say, “Johnny could be a great student if he would only apply himself.” With that being said why are we fixated on grades, degrees, and experience on resume when hiring people? In Good to Great Jim Collins explains that building a great organization is as simple as “Getting the right people on the bus, the wrong people off the bus, and the right people in the right seats.” It may be simple but it’s not easy. You will need to change the way you hire people. Unfortunately, all too often managers tend to make hiring decisions by looking at background in the industry, jobs held before, and job history. Significant time is spent...

Our success or failure is driven by our habits. In fact, habits have everything to do with our success or failure. A person with good work habits, for example, will be much more likely to succeed than a person without good work habits. Most organizations and people work on developing skills and knowledge.  However, problems and failures occur due to habits and behabiors. Habits can be good but they can also be harmful. A bad habit can cause us to continue to do things that are non-productive or destructive. For example, you might have a habit of laying back and taking it easy. The end result could be panic when you are up against a deadline. The end result could be failure to meet the deadline or failure to achieve good results. All of this is the result of living in a comfort zone. That comfort zone exists for us because...

Companies make a major mistake in hiring and training because they don’t understand critical factors of employee performance. Many companies spend time and effort on identifying the correct skill sets when hiring. Then, after a candidate is finally hired the company will invest in training the new employee in the skills, processes, and procedures for doing the job. In addition, the new employee will look to increase his or her skills and understanding of the business. The employee attends training on the latest systems or learns the latest sales techniques. The employee gets training on the features and benefits of the products and services. Most of the time is spent on learning the nuts and bolts. Many businesses see this as the most important path to success. Fast forward. The employee leaves the company. The hiring manager searches for candidates that have the same skill sets as the person who left...

A number of years ago I heard Zig Ziglar speak. He said, “Your attitude determines your altitude.” What do YOU think about when you hear the word attitude? When I ask this question at workshops people usually respond with examples what they consider a bad attitude. It may even have a negative connotation to you. The fact is that people do not put enough emphasis on how attitude affects performance. Attitudes DO affect performance. In fact they affect everything that we do. There is a strong link between attitude and performance. Let’s start with defining what attitude means in this context. An attitude is a pattern of thought. It affects how we approach everything we do. You can change your attitude, your outlook, and how you think but it will take real commitment, discipline and desire to change your old habits. Would you agree? In other words, you can do it,...

Selecting employees is one of the most important functions of a manager.   Sadly most organizations fail at hiring the right people.  This occurs at organizations with a human resources department as often as it happens with the small business owner.  The good news is that you can begin to hire the right people.  Jim Collins and his team laid out the principle in the book Good to Great.  It is as simple as “Getting the right people on the bus, the wrong people off the bus, and the right people in the right seats.”  It may be simple but it’s not easy.  You will need to change the way you hire people. Here is a simple fact.  Managers tend to make hiring decisions by looking at background in the industry, jobs held before, and job history.  Many companies even do background checks.  They spend a significant amount of time looking at...