Why can two different people communicate the same message but have different results? The key is making a connection. Covey’s fifth of his seven habits of highly effective people is, First seek to understand then to be understood. Without connection there is an absence of trust and without trust the message may not have its intended response. Build your connection with empathy. Actively listen and ask questions and show genuine interest. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. For some reason people place a high priority on speaking and presentation skills but do not place the same emphasis on listening skills. Most people are thinking about what they will say next rather than seeking to understand by actively listening to what others are saying. If we believe that empathy is an important trait, then we should realize...
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