PD Strategies Blog

It is not what you say. It is how you say it. You can use the same words in a sentence and make them mean something different by use of word emphasis with your voice. These are stressful times. Businesses are opening again but find that getting people to come back is not as easy as they thought. Recently I met executives dealing withcreat the many worries of brings employees back. Some can’t wait, some are concerned about returning in person, some like the virtual. Management is finding that it is not that easy to craft a policy and convey a message that will resonate with all. People have mixed emotions and people have fear of the unknown. Although management genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes. As a manager do you know...

Have you ever felt that someone was upset by your message, but you don’t know why? I recently met with the leaders of one of my Westchester County New York organizations to present results of an employee survey. The employees felt that there were had been many changes and they didn’t understand why. Productivity almost always suffers in times of great change because employee stress dramatically increases due to the universal fear of the unknown. Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes. Can you say with certainty that you know what is important to your employees and what you should tell them? The only way to know is to put yourself in their shoes and see thing from their position and mindset. Think to yourself, “If I were hearing this...

In order to achieve results from others we must communicate what we want. However, how we communicate and what we say can have a profound effect on the reaction we receive. When organizations have problems with communication rarely is it because there is no communication. No, most of the time it poor communication is caused by the message or how the message is delivered. Successful communication starts with a clear message. An effective leader communicates clearly. However, an outstanding or great leader does more. The outstanding leader does that plus inspires others to want to do the things that are necessary to achieve great outcomes. That leader has a compelling vision and transfers that inspiration to others. Jim Collins in his book “Good to Great,” highlights what he terms Level Five Leadership. He says that a great leader is able to get the right people on the bus. Is your vision...

The title line is from the movie Cool Hand Luke and it has become a catchphrase because it really speaks to a real dilemma. We communicate to get an expected response from someone else. But sometimes, in fact often, we do not get the response we expect.   One powerful reason for this failure is that we talk more than we listen. We are so concerned with making our own points and having someone understand us that we do not take the time to understand them. How often do we try to insert our own opinions to try to persuade others? Communication requires a sender of the message and a receiver—that is to say that communication is a two way process. That means we must listen to the other person. We need to listen twice as much as we talk. That is why we have two ears and one mouth. In order...

What is the biggest issue in your organization? If you answered communication, you would be with most people who answered that question. What can be done about improving communication, and how to get those wasted dollars back and reinvested in our other areas of your business, your division, or department? Communication is where it all starts. The importance of open communication, simply, cannot be overstated as it is fundamental in building trust, managing conflict, gaining commitment, maintaining accountability, and identifying team results. Much has been said and written about clear and concise communication. Much has been said about listening carefully. What if you are doing all of that but you still are having problems with your communication? We know that our message is affected by several things such as our personalities, our experiences, and our current mood. Well, the same holds true for our listener—the receiver of the information. We can...

Why can two different people communicate the same message but have different results? The key is making a connection. Covey’s fifth of his seven habits of highly effective people is, First seek to understand then to be understood. Without connection there is an absence of trust and without trust the message may not have its intended response. Build your connection with empathy. Actively listen and ask questions and show genuine interest. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others. For some reason people place a high priority on speaking and presentation skills but do not place the same emphasis on listening skills. Most people are thinking about what they will say next rather than seeking to understand by actively listening to what others are saying. If we believe that empathy is an important trait, then we should realize...

Communication is always a two-way process. We should remember that we talk WITH people not TO people. Do you remember the line, “What we have here is a failure to communicate?”   This line is from the movie Cool Hand Luke and it has become a catchphrase. That is because it highlights one of our greatest frustrations--miscommunication. On the other hand, great communication has almost always been a trait of some of our greatest leaders. They had great accomplishments, but they were almost always great communicators. Communication is a two-way process to exchange ideas. We communicate to elicit some type of response. Some examples of a response could be more knowledge, a specific action, or some type of emotion. Depending on our communications media, the words we use might not have as powerful an impact as other factors. For example, in face-to-face conversations we communicate more information nonverbally through our body language...

This year has forced some changes. Change can be good if you get in front of change and lead the change. There are basically three ways to react to change, be excited and look for the opportunity, just accept it and go with it, or resist. I would encourage you as business leader to look for the opportunity. Now the question remains, “How do I communicate the changes to my staff and how do I get their buy in?” Very quickly I would tell you to use the group that is excited about change to be your promoters and your trainers. For the neutral members you will need sell the benefits. Now for the resisters you will need to make them feel more comfortable to the extent that you can. Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often...

We have seen some advantages to the online technology we have used in the last six months. I am finding that a greater number of people prefer doing more things online. We are seeing a steady growth of teams who work and collaborate virtually.  People work from home and a working team can be spread out geographically. A team could consist of employees with a manager leader or it could be a group of associates who are independent contractors. They could even all volunteers in a volunteer organization. Regardless of the composition of the team, the things needed to create traditional high performing teams also apply to virtual teams. It needs to have a visionary and motivating leader combined with engaged and dedicated team members. These team members need to have a strong motivation for achievement of their goals. Moreover, the team’s goal AND the members’ individual goals must be aligned....

One sentence with the same words can have many different meanings. Zig Ziglar showed how the sentence “I did not say he beat his wife” could have eight different meanings. Each time you change the voice inflection on a word you change the meaning. Clearing sending a message is not simple. You must consider the words and the way the words are delivered. Recently I met executives of a Westchester County New York company. The employees felt that there were a lot of changes but also believed that management was not keeping them informed. Productivity almost always suffers in times of great change because employee stress dramatically increases due to the universal fear of the unknown. Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes. As a manager do you know with...

No matter how well we choose our words they will have no meaning until they are translated by our listener. Communication is a two-way process and it is more than just words. Effective communication involves feelings, connections, and other nonverbal signals. Ralph Waldo Emerson said it best. “What you do speaks so loudly, I can't hear what you are saying.” Therefore, it is important to understand the meaning others might put on your words. Your gestures, expressions, intonations, and beliefs will communicate much more meaning than the words alone. Communication is a two-way process to exchange ideas. We communicate in order to elicit some type of response. Some examples of a response could be more knowledge, a specific action, or some type of emotion. A good communicator, to be sure of the desired response, is also a good listener. He or she listens for feedback to see that the message is...

It is true that we have two ears and one mouth. We should listen at least twice as much than we talk. Unfortunately, many times during a conversation we concentration on our talking points rather than being guided by what we are hearing. This is not the best way be persuasive and certainly not a good way to communicate. I was on the receiving end of a conversation. It went like this… I was questioning a salesperson about comparable features offered by two different iPhone telecommunications carriers. During the conversation I pointed out that one carrier had an additional benefit. The benefit was the ability to use the Internet while on a call. The salesperson quickly shot back something to the effect, “you’re not going to surf the internet while you are driving.” Did he hear that from me? No. I had a legitimate reason for wanting this service. When I...

Think during your time in your corporate careers. Did you ever come to a time as you moved up the corporate ladder when the words you used or comments you had made before now have a totally different (sometimes devastating) effect on a receiver of your message? This is just one example of something that I am sure you already know. Communication is more than words and the great majority of the message is nonverbal! If you wish to improve your leadership skills, you will need to take responsibility for the communication within your organization. Start by considering what affect your words have as leader. By setting the example you can dramatically affect the communication process. There are three things that you must evaluate in order to improve your communications skills. They are: 1. What you say2. How you say it both verbally and non-verbally3. Your position and who you are...

Although no one likes to change it is often necessary. That doesn’t make it any easier to accept. But it is important to communicate change and the reasons behind it very carefully. Without proper attention to the communication details the outcomes can be disastrous. I recently met with the leaders of one of my Westchester County New York organizations to present results of an employee survey. The employees felt that there had been very many changes, but they also felt that management was not keeping them informed. Productivity almost always suffers in times of great change because employee stress dramatically increases due to the universal fear of the unknown. Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes. Can you say with certainty that you know what is important to employees and...

What we have here is a failure to communicate! That line from Cool Hand Luke highlights the consequences of miscommunication. Lack of real communication is one of the biggest causes of dysfunctional relationships in our business and personal lives. We communicate to get an expected response from someone else. But sometimes, in fact often, we do not get the response we expect.   One powerful reason for this failure is that we talk more than we listen. We are so concerned with making our own points and having someone understand us that we do not take the time to understand the other person. How often do we try to insert our own opinions to try to persuade others? Communication requires a sender of the message and a receiver—that is to say that communication is a two-way process. That means we must listen to hear and understand the other person. We need to...

I don’t know about you, but I have seen two different people convey the same message with drastically different results. Many times, it involves conveying a company policy or procedure that requires change. In other instances, it may involve coaching a person to change. There are two components which determine whether the communication is effective or whether it creates resentment. The first is the choice of words and the other is the attitude of the person communicating. It is very important that you have empathy for the other person. Help them to feel as if their opinions matter. Next time try some of these examples. •          You can accept other people’s ideas and respect them although you do not have to agree. Acknowledge amazing requests and outrageous statements with responses such as: "That's an interesting idea." "That's a novel request." "What an intriguing question." Then listen to what the other person...

If no one understands the message the fault is with the messenger. I recently met with the leaders of one of my Westchester County New York organizations to present results of an employee survey. The employees felt that there were had been many changes and they didn’t understand why. Productivity almost always suffers in times of great change because employee stress dramatically increases due to the universal fear of the unknown. Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes. Can you say with certainty that you know what is important to employees and what to tell them? The only way to know is to put yourself in their shoes and see thing from their position and mindset. Think to yourself, “If I were hearing this information what would I be worried...

A recent study discovered that 70% of small to mid-size businesses claim communication is their primary problem. A business with 100 employees spends an average downtime of 17 hours a week clarifying communications. This translates in an annual cost of $528,443.00. Could this be your reality? What can be done about improving communication, and how to get those wasted dollars back and reinvested in our other areas of your business, your division, or department? Communication is where it all starts. The importance of open communication, simply, cannot be overstated as it is fundamental in building trust, managing conflict, gaining commitment, maintaining accountability, and identifying team results. Much has been said and written about clear and concise communication. Much has been said about listening carefully. What if you are doing all of that but you still are having problems with your communication? We know that our message is affected by several things...

Your attitude comes through in your communication. A positive uplifting message will lead to positive results. Unfortunately, the opposite is true when you have a negative message. Some time ago I had started working with two leaders of an organization. They complained of their many problems. It was their location, their clientele’ but most of all it was their employees. “We can’t get the right people to work for us,” they said. I spent some time interviewing them as well as a sample of people in their organization. There was a big disconnect. The employees wanted the organization to be successful. However, one owner was abusive in constant criticism and the other was running around putting out fires. This father and son team could not convey the goals of the organization and they were not even communicating completely the upcoming projects. The staff was frustrated. The father was totally exhausted because...

Do you feel that sometimes you have a failure to communicate? That line from Cool Hand Luke sums up one of the big problem—our communication does not work. I recently met with the leaders of one of my Westchester County New York organizations to present results of an employee survey. The staff felt that there were a lot of changes, but the staff also felt that management was not keeping them informed. Productivity almost always suffers in times of great change because employee stress dramatically increases due to the universal fear of the unknown. Often senior executives genuinely believe they are communicating with employees when it comes to matters that affect them. Unfortunately, they often underestimate the number of matters that includes. Can you say with certainty that you know what is important to employees and what to tell them? The only way to know is to put yourself in their...